After much hassle with my new Shimano hub, which I wrote about here and here and here, the problems are finally resolved. The problem was with the hub, and a new wheel (and hub) has now been installed.
Many thanks to Civic Bikes for fixing this very persistent problem for me. It was almost a pleasure to ride up the hill to home today as I was able to get first gear for the first time! Thanks, too, to the readers who suggested possible solutions to this problem.
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At last!
Yes indeed!It took the whole thing being replaced to get there, I hope the new one is OK for a long time! The problems I have had with this hub are among the most viewed on the blog so I guess it is not an uncommon problem ….